The PANIC response Blog


The Costliest Mistakes Businesses Make in IT

or: Crucial Business Strategies
That Will Save You Money

Number 1 in a series of some

We quoted a local security company to design a web site, but they decided that our price was too expensive and they went with a better offer which clearly we could not compete with if we were expected to produce a quality marketing tool for them. So the web designer hosted their web site for a year or so, but when they wanted to make changes to the phone numbers and staff details on the site, they found that he had left the country without a trace without leaving any password or access details to be able to make any changes.

So we were left to pick up the pieces, and we found a clever way to recreate all of the original files and have the domain name transferred to us so that we could host the web site on our servers. For the amount of work required to do this, we probably charged them around about the same amount they thought they had saved by using a cheaper web designer.

A few years go by, and I get a very strange email from the MD, asking me to remove all the images from the web site. I called him back and asked what he meant - did he want me to redesign the web site without graphics? No, he just wanted me to remove the images from the web site. But did he realise that would leave lots of "broken link" symbols on the web site and make it look quite bad? He didn't care, as long as all the images were removed. Well, my business consultant taught me that the customer is always right, even when they're wrong, so I obliged and awaited further instructions.

The full extent of the story revealed itself to me over the following few weeks. It turns out that one of the largest suppliers of stock photos commonly used for web sites and marketing materials had sent threatening letters, because their images were being used without their permission. It seems that the web developer from a few years before (remember him? The one who disappeared without a trace?) had simply copied images from other security firms' web sites and reused them without paying royalties or obtaining permission from the copyright holder.

The net result was that the security firm ended up settling for damages rather than face being taken to court. And the final bill?


...and do you know what the real kicker is? They didn't even try to negotiate the settlement down! Their solicitor just advised them to pay.

I suspect they didn't pay for a quality solicitor either!

So the next time you think you might save yourself £400 because a quality product might cost more than you had in mind, take the time to consider how making the wrong decision might affect you in the long term. When you add to that the extra value that a quality product could bring to your business, making the right decision becomes far easier.

When considering who to choose to build and host your web site, remember these important points:

A partnership with PANIC response will both make you money and save you money.
Call us now to find out how: 020 36 1000 36.


Simply leave your name and phone number here (without spaces) and we will call you back within a few minutes.

Full Name:


technician helps a client at her computer

"PANIC response have provided our computer support services for the last 14 years. In the early days when we had little idea of what we needed they were most helpful and informative. We have undertaken two major moves and they have been responsible for setting up our new systems.

"The installation functions fine and we have little need of their assistance in the day-to-day running of our business. We would be happy to recommend their use."

- Roger Sedgley,

Alexander:Sedgley Architects

More >  


The 7 Costliest Mistakes That
Small Businesses Make in IT

Supply your details here for instant access.

Full Name: