Even with the best maintenance contract in the world, things can still occasionally go wrong, and it's Sod's law your computer lets you down just when you need our the most! And then when it does, are you going to have to log a call with the receptionist and just sit and wait to see what is going to be done about it?
Just how long are you going to have to wait before it gets fixed? Especially when you need to print out that report for this afternoon's meeting.
Never fear. Our service level agreement is the tightest in the industry, and we put our customers first.
This is our guarantee to you:
- You will have the mobile number of your lead engineer and a backup engineer.
- Both engineers will know your network inside-out.
- Over 90% of the time you will get through to your engineer in seconds.
- If not, we will call you back within ten minutes of your first call.
- Over 70% of issues are solved remotely within the first hour.
- We use a simple-to-understand grading system to prioritise your call.
- In extreme cases we guarantee to be on-site within 2 hours.
- You will be kept informed every step of the way, so you know when to expect a visit.
We all think that we can deal with our own little computer problems but how much time so you waste on them when you ought to be concentrating on running your business?
Never fear. Our service level agreement is the tightest in the industry, and we put our customers first... More >
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WHAT OUR CLIENTS SAY ABOUT US
"As a small company, we do not have the resources to employ our own in-house IT Consultant so the services provided by Ferenc Collins of PANIC response have been invaluable. We have used PANIC response since 2001 and over these past ten years our IT requirements have grown and changed, including an office move.
"During this time, Ferenc has overseen and advised on our requirements, covering everything from making sure we had the latest 'future-proof' cabling in our new office and installing all our new computer equipment to sorting out minor problems over the phone. We can ..."More >
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