| The PANIC response Master Plan | Base | Core | Smart | Ultimate |
| Break/Fix | Progressive | Extra-inclusive | Comprehensive |
| Break / Fix Assistance | It used to work and now it's broken? Sure, we can help you! | ü | ü | ü | ü |
| Remote Support | Instantly fixing your problems remotely over the Internet | ü | ü | ü | ü |
| Software and Network Troubleshooting | Removing the frustration and time wasted when it's just not working
right | ü | ü | ü | ü |
| On-Site Assistance | If it can't be fixed remotely, we'll come and do it onsite. | ü | ü | ü | ü |
| Preventative Monitoring Service | We monitor your computers and check they are safe to work with before you start each
day | ü | ü | ü | ü |
| Dedicated engineer as first point of contact | Instant response and immediate action on the end of the phone | ü | ü | ü | ü |
| Hardware and software procurement | Saving you time to get you the right equipment with the right specifications at the
right price | ü | ü | ü | ü |
| Server and Hosted Service Administration | Implementing necessary changes and bringing new staff into the fold smoothly
and efficiently | û | ü | ü | ü |
| Internet Traffic Management | Bandwidth is balanced and prioritised so that all your users benefit | û | ü | ü | ü |
| Multi-Site Networking | Productive teams across all sites using the latest versions of documents seamlessly with head
office | û | ü | ü | ü |
| Scheduled Maintenance Plan | Regular visits by our engineers to ensure your IT is in top condition | û | ü | ü | ü |
| Software Management | Software installation, updates and upgrades keeping it reliable and secure | û | ü | ü | ü |
| Basic Training | Getting your staff up to speed on the software you have invested in for them | û | ü | ü | ü |
| Bespoke IT consultancy | A dedicated IT expert for advice from somebody who already understands your
business | û | ü | ü | ü |
| Desk Moves and Simple Recabling | To get you fully operational again with the minimum of downtime | û | ü | ü | ü |
| Office Moves | From planning to completion with engineers that know your setup for a stress-free move | û | û | ü | ü |
| Hardware Installation and Configuration | Getting your new equipment up and running with the minimum of fuss | û | û | ü | ü |
| Server Migration | Implementing the switchover while ensuring you can keep on working | û | û | ü | ü |
| Regular IT Strategy Reviews | Making sure that your IT is relevant and adds value directly to your business | û | û | ü | ü |
| Preferential pricing on replacement hardware/supplies | We look after our preferred clients and reduce our margin on
supplies by 75% | û | û | ü | ü |
| IT Budget Planning | Having an "insourced" IT manager to plan and make procurement decisions within an agreed
budget | û | û | û | ü |
| Adjustments to cabling infrastructure | | û | û | û | Discounted |
| Programming | | û | û | û | Discounted |
| Minimum Term (Months) | | 12 | 12 | 12 | 36 |
| | | [Pricing] | [Pricing] | [Pricing] | [Pricing] |
